Analisis Information Quality Dan Consumer Trust Pada Purchase Intention Dengan Social Psychology Di Tiktokshop
DOI:
https://doi.org/10.30587/jurnalmanajerial.v11i02.7475Keywords:
Information, Quality, Trust, Purchase, Social, PsychologicalAbstract
Background –Increasing customer awareness of goods and services means that internet use has an influence in generating consumer responses. The role of the internet is to function as a communication and information medium, which can then be used as a medium for carrying out electronic commerce activities or referred to as e-commerce.
Aim – This study aims to measure the level of service, trust, social psychological distance, and consumer purchase intentions for products sold on the Tiktok platform.
Design/ Methodology/ Approach – This study uses quantitative methods by using a questionnaire as a data collection medium with 200 respondents acting as the sample in this study.
Findings – This study obtains an understanding that Information Quality and Trust have a significant and positive influence on Purchase Intention through Social Psychological Distancing on the TikTok e-commerce platform.
Conclusion – Tiktok indicates that there are problems with information quality and trust which are mediated by social psychology which has the potential to influence consumer purchase intention.
Research Implication – In the next study, it is expected to measure other variables, not only on information quality and trust, and can conduct research not only social psychological distancing as mediation.
Limitations – This research uses a quantitative approach in obtaining data and answering problems, especially in seeing consumer buying interest
References
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Sinol, S., & Pambudi, B. S. (2022). The Effect Of Information Quality And Trust On Cosumer Purchase Intention In E-Commerce Mediated By Psychological Distance And Moderated By Sense Of Power (Study On Shopee Application Users In Surabaya City). Jurnal Kajian Ilmu Manajemen (JKIM), 2(1).
Syahriya, I., & Himawan, A. F. I. (2022). The effects of cash on delivery, online customer review, and rating on Tiktok shop application towards customer loyalty. Enrichment: Journal of Management, 12(5), 4198-4204.
Ulfa, N. M., & Himawan, A. F. I. (2022). The Effect of Celebrity Endorsers, Service Features, and Promotions for Shopee E-marketplace Purchase Interest. Indonesian Vocational Research Journal, 2(1), 30-38.
Widodo, T., & Utami, N. K. W. (2021). Repurchase Intentions on Zalora Indonesia: The Role of Trust, E-Commerce and Product Evaluation. Jurnal Manajemen Bisnis, 8(2), 339-351.
Yasin, A. Y., Wirawan, H. Y., Hanifa, M. F., Bernadeta, N., & Burman, S. (2021). Pembentukan E-Loyalty dengan Framework Kepercayaan-Multidimensi pada E-Commerce di Indonesia. PERWIRA-Jurnal Pendidikan Kewirausahaan Indonesia, 4(1), 13-35.
Yosse, F., & Wuisan, D. S. (2021). Pengaruh information quality, social psychological distance, sense of power dan trust terhadap consumer purchase intentions pada social commerce (studi kasus: TikTok). Jurnal Administrasi Bisnis (JAB), 11(1), 43-52.
Zhao, Yang, et al. (2020) “Electronic Word-of-Mouth and Consumer Purchase Intentions in Social E-Commerce.” Electronic Commerce Research and Applications, vol. 41, May 2020, p. 100980, 10.1016/j.elerap.2020.100980
Bilal, M., Jianqiu, Z., Dukhaykh, S., Fan, M., & Trunk, A. (2021). Understanding the effects of eWOM antecedents on online purchase intention in China. Information, 12(5), 192.
Chrysnaputra, R. D. (2020). Pengaruh Brand Image Dan Trust Terhadap Purchase Intention Pada Jasa Umroh Di Malang. Al-Iqtishod: Jurnal Ekonomi Syariah, 2(1), 68-89.
Dirgantara, I. M. B., & Akbar, H. M. (2022). The role of information quality processing in determining purchase intentions through social psychological distance. Diponegoro International Journal of Business, 5(2), 109-118.
Fachmi, M., Hasniati, H., & Nasrullah, N. (2021). Effect of Promotion and Pricing Strategies in Improving Customer Purchasing Decisions. Journal of Applied Management and Business Research (JAMBiR), 1(1), 33-38.
Febrianti, D., & Hidayat, A. (2022). Effect of Information Quality, Social Psychological Distance, and Trust on Consumer Purchase Intentions on Social Commerce Shopee. Archives of Business Research, 10(1).
Firmansyah, M., & Masrun, M. (2021). Esensi Perbedaan Metode Kualitatif Dan Kuantitatif. Elastisitas-Jurnal Ekonomi Pembangunan, 3(2), 156-159.
Gemilang, B., & Sutedjo, B. (2023). Pengaruh Kepercayaan Konsumen, Nilai Pelanggan dan Citra Merek Terhadap Kepuasan Konsumen (Studi Pada Pengguna Laptop ASUS Republic of Gamers). Jurnal Mirai Management, 8(2), 400-407.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet?. Journal of interactive marketing, 18(1), 38-52.
Khwaja, M. G., Mahmood, S., & Zaman, U. (2020). Examining the effects of eWOM, trust inclination, and information adoption on purchase intentions in an accelerated digital marketing context. Information, 11(10), 478.
Krisdiantoro, Y., Subekti, I., & Prihatiningtias, Y. W. (2018). Pengaruh kualitas sistem dan kualitas informasi terhadap manfaat bersih dengan intensitas penggunaan sebagai variabel mediasi. Jurnal Akuntansi Aktual, 5(2), 149-167.
Leong, C. M., Loi, A. M. W., & Woon, S. (2021). The influence of social media eWOM information on purchase intention. Journal of Marketing Analytics, 1-13.
Maglio, S. J. (2020). Psychological distance in consumer psychology: Consequences and antecedents. Consumer Psychology Review, 3(1), 108-125.
Naharul, T. S., & Kadi, D. C. A. (2022, October). Peran Kepercayaan Sebagai Mediasi Pada Pengaruh Kualitas Layanan Dan Kualitas Website Terhadap Niat Pembelian Tiktok Shop Di Madiun. In SIMBA: Seminar Inovasi Manajemen, Bisnis, dan Akuntansi (Vol. 4).
Puspitasari, K. (2021). E-WoM di mom travel blog: keterikatan, pengaruh informasi, dan kekuatan informasi visual. Jurnal Studi Komunikasi, 5(3), 791-811.
Putri, N. Z., & Widodo, T. (2022). Analisis Pengaruh Customer Review Dan Influencer Review Dengan Trust Sebagai Variabel Moderasi Terhadap Purchase Intention Pada E-commerce (studi Pada Tokopedia). eProceedings of Management, 9(3).
Rahma, A. W., & Ekowati, S. (2022). Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Loyalitas Konsumen Dalam Berbelanja Pada E-Commerce Shopee. Jurnal Manajemen Modal Insani Dan Bisnis (JMMIB), 3(1), 10-17.
Rahman, M. A., Abir, T., Yazdani, D. M. N., Hamid, A. B. A., & Al Mamun, A. (2020). Brand image, eWOM, trust and online purchase intention of digital products among Malaysian consumers. Journal of Xi’an University of Architecture & Technology, 12(3), 4935-4946.
Rosdiana, R., Haris, I. A., & Suwena, K. R. (2019). Pengaruh kepercayaan konsumen terhadap minat beli produk pakaian secara online. Jurnal Pendidikan Ekonomi Undiksha, 11(1), 318-330.
Sinol, S., & Pambudi, B. S. (2022). The Effect Of Information Quality And Trust On Cosumer Purchase Intention In E-Commerce Mediated By Psychological Distance And Moderated By Sense Of Power (Study On Shopee Application Users In Surabaya City). Jurnal Kajian Ilmu Manajemen (JKIM), 2(1).
Syahriya, I., & Himawan, A. F. I. (2022). The effects of cash on delivery, online customer review, and rating on Tiktok shop application towards customer loyalty. Enrichment: Journal of Management, 12(5), 4198-4204.
Ulfa, N. M., & Himawan, A. F. I. (2022). The Effect of Celebrity Endorsers, Service Features, and Promotions for Shopee E-marketplace Purchase Interest. Indonesian Vocational Research Journal, 2(1), 30-38.
Widodo, T., & Utami, N. K. W. (2021). Repurchase Intentions on Zalora Indonesia: The Role of Trust, E-Commerce and Product Evaluation. Jurnal Manajemen Bisnis, 8(2), 339-351.
Yasin, A. Y., Wirawan, H. Y., Hanifa, M. F., Bernadeta, N., & Burman, S. (2021). Pembentukan E-Loyalty dengan Framework Kepercayaan-Multidimensi pada E-Commerce di Indonesia. PERWIRA-Jurnal Pendidikan Kewirausahaan Indonesia, 4(1), 13-35.
Yosse, F., & Wuisan, D. S. (2021). Pengaruh information quality, social psychological distance, sense of power dan trust terhadap consumer purchase intentions pada social commerce (studi kasus: TikTok). Jurnal Administrasi Bisnis (JAB), 11(1), 43-52.
Zhao, Yang, et al. (2020) “Electronic Word-of-Mouth and Consumer Purchase Intentions in Social E-Commerce.” Electronic Commerce Research and Applications, vol. 41, May 2020, p. 100980, 10.1016/j.elerap.2020.100980
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Published
2024-05-25
How to Cite
Fadlurahman, L., & Indriya Himawan, A. F. (2024). Analisis Information Quality Dan Consumer Trust Pada Purchase Intention Dengan Social Psychology Di Tiktokshop. Jurnal Manajerial, 11(02), 210–227. https://doi.org/10.30587/jurnalmanajerial.v11i02.7475
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P-ISSN: 2354-8592 __ E-ISSN: 2621-5055 
