HANIF, Muhammad Rakha Miftahhul; 						FATHUROHMAN, Fathurohman; 						WATHONI, Akda Zahrotul.
 Analisis Kepuasan Pelanggan Terhadap Pelayanan Kinerja Citygas dengan Metode Servqual Customer Satisfaction Index dan Importance Performance Analysis.
<strong>Matrik : Jurnal Manajemen dan Teknik Industri Produksi</strong>, [S.l.], v. 25, n. 1, p. 79 - 92, sep. 2024.
ISSN 2621-8933.
Available at: &lt;<a href="https://journal.umg.ac.id/index.php/matriks/article/view/8179" target="_new">https://journal.umg.ac.id/index.php/matriks/article/view/8179</a>&gt;. Date accessed: 28 oct. 2024.
doi: <a href="http://dx.doi.org/10.30587/matrik.v25i1.8179">http://dx.doi.org/10.30587/matrik.v25i1.8179</a>.