Analisis Pengaruh Kecerdasan Emosional Terhadap Kinerja Karyawan Melalui Kepuasan Kerja dan Stres Kerja Pada Bank Mandiri Regional VIII Surabaya
DOI:
https://doi.org/10.30587/jurnalmanajerial.v11i03.8124Keywords:
Emotional Intelligence, Job Satisfaction, Job Stress, Employee PerformanceAbstract
Background – Based on these data, it can be seen that the tendency to achieve sales volume targets as a performance target for PT credit card units. Bank Mandiri is stagnant or flat, but the achievement figure is still below the predetermined target value, namely still below 100%. Achieving targets that are still below 100% is a threat to Bank Mandiri's credit card unit because it reduces revenue and unit valuation when compared to other units. Apart from that, from the employee side, if the target achievement is below 100%, it will have an impact on the absence of incentives issued as rewards, which is feared will reduce employee motivation and satisfaction with the Bank Mandiri credit card unit.
Aim – This research aims to examine the effect of emotional intelligence on performance by considering job satisfaction and job stress as mediators.
Design/ Methodology/ Approach – Using a quantitative approach, this research involved 90 employees of Bank Mandiri Regional VIII Surabaya City. The data collected was analyzed using SmartPLS 3.5 software, with a focus on the relationship between emotional intelligence, employee performance, job satisfaction, and job stress.
Findings – This research shows that 1) emotional intelligence has a positive effect on employee performance, 2) emotional intelligence has a positive effect on employee performance through job satisfaction, and 3) emotional intelligence has a positive effect on employee performance through work stress.
Conclusion – Emotional intelligence in the workplace as a form of improving employee performance is basically a necessity for employees. However, emotional intelligence will cause employees to achieve job satisfaction and reduce work stress.
Research implication – In connection with emotional intelligence, companies should be able to maintain and improve the optimistic attitude of employees to achieve success. In relation to job satisfaction, companies should pay attention to aspects of providing work according to the tasks and functions given. In relation to work stress, companies should be able to create a conducive climate within the company.
Limitations – This research is supported by data from bank employees, especially Bank Mandiri. There is a possibility that other banks will also provide the same or different results, which thus requires additional justification to see this at other banks.
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Hamid,”Emotional intelligence and job performance: the role of psychological well-being”, International Journal of Workplace Health Management ISSN: 1753-8351, Article publication date: 7 November 2016.
Indriyani & Utami, ”Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritualterhadap Kinerja Karyawan, (Studi Pada Karyawan Pt Industri Kereta Api (Persero) Madiun – Jawa Timur”,Jurnal Administrasi Bisnis (JAB)|Vol. 59 No. 1 Juni 2018|.
Indriyani,"Pengaruh Kecerdasan Emosional terhadap Kepuasan Kerja dan Kinerja Karyawan": Universitas Negeri Surabaya: 2018
Ivan Vratskikh & Raed Masadeh & Musa Al-Lozi & Mahmoud Maqableh, 2016. "The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-69, January.
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Kahtani, N. (2018). The impact of demographical variables on HRM practices in Saudi Telecom Company: An empirical exploration. Management Science Letters, 8(3), 131-138.
Karambut, C., Makapedua, J. T. S., Sundah, D. I. E., &Rumimper, G. J. S. N. (2023). Pengaruh Kecerdasan Intelektual Dan Kecerdasan Emosional Terhadap Kinerja Karyawan. JURNAL EKOMAKS Jurnal Ilmu Ekonomi Manajemen dan Akuntansi, 12(2), 283-289.
Kumari et al., (2016), Concomitant Production of Lipids and Carotenoids in Rhodosporidiumtoruloides under Osmotic Stress Using Response Surface Methodology, Original Research articleFront. Microbiol., 25 October 2016.
Moaz & Suhail, 2018 "Implications of Psychological Morbidity on Physical Health and Behavior of Adolescents in Aligarh, India" – diterbitkan dalam Journal of Pediatrics Review oleh Mazandaran University of Medical Sciences pada bulanJuli 2018.
Mamangkey, Lorenso AG, Bernhard Tewal, and Irvan Trang. "Pengaruh kecerdasan intelektual (IQ), kecerdasan emosional (EQ), dan kecerdasan sosial (SQ) terhadap kinerja karyawan kantor wilayah bank brimanado." Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi 6.4 (2018).
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Massie, “PengaruhStresKerjaTerhadapKinerjaKaryawan Pada Kantor Pengelola IT Center Manado”,Vol. 6 No. 002 (2018): Jurnal Administrasi Bisnis.
Mohamad & Jais, (2018) Information Communication Technology, Human Capitaland Economic Growth In Malaysia: An Empirical Analysis, The Turkish Online Journal Of Design, Art And Communication – TOJDACISSN: 2146-5193, September 2018 Special Edition,P.1415-1419,
Nahar, K., Bhuyan, M. B., Mahmud, J. A., Baluska, F., & Fujita, M. (2018). Nitric oxide-induced salt stress tolerance in plants: ROS metabolism, signaling, and molecular interactions. Plant Biotechnology Reports, 12, 77-92.
Nazir,“Capacity Building Boost Employee Performance In Banking sector Of Pakistan” International Journal of Public Administration and Management Research (IJPAMR), Vol. 2, No 3, August, 2014.
Nikolau et al. (2022),"Job Satisfaction, Work Stress, and Turnover Intentions among Rural Health Workers: A Cross-Sectional Study",BMC Family Practice,2022.
Nurliani, Hadi Sunaryo, and Afi Rachmat Slamet. "Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, dan Kecerdasan Spiritual Terhadap KinerjaKaryawan (Pada Karyawan Non Medis Rumah Sakit Islam Malang UNISMA)." E-JRM: ElektronikJurnalRisetManajemen 8.8 (2019).
Octavianti, Santi, and Rahmah Hamni. "Pengaruh kepuasan kerja dan beban kerja terhadap kinerja karyawan pada PT Inkabiz Indonesia." Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan 5.3 (2022): 1490-1496.
Prastiwi, L. E. (2019). Pengaruh stress kerja terhadap kepuasan kerja dengan kecerdasan emosional sebagai variabel moderasi (Studi pada karyawan Galang Harkat Busana Probolinggo) (Doctoral dissertation, Universitas Brawijaya).
Ratmawati & Nugroho, "Literature reviews: McKinsey 7S model to support organizational performance" – diterbitkan dalam Technium Social Sciences Journal oleh Technium Science pada tahun 2022. Artikel ini dapat diakses melalui Econ Papers (Econ Papers).
Riaz et al., "Emotional intelligence as a predictor of decision making styles among university students" - diterbitkandalam Journal of Applied Environmental and Biological Sciences (JAEBS) pada tahun 2016 oleh TextRoad Publication.
Rosita, Titik, and Tri Yuniati. "Pengaruh kepuasan kerja terhadap kinerja karyawan dengan komitmen organisasional sebagai variabel intervening." JurnalIlmu Dan RisetManajemen (JIRM) 5.1 (2016).
Solimun, Fernandes & Nurjannah, 2017 ,“The mediating effect of work motivation on the influence of job design and organizational culture against HR performance”, Journal of Management Development Issue (s) available: 354 – From Volume: 1 Issue: 1, to Volume: 43 Issue: 4
Sugiyono. (2016). Metode Penelitian Adminitrasi Dilengkapi dengan Metode R & D. Bandung: Alpabeta.
Vratskikh, I ., Masa’deh, R ., Al-Lozi, M ., & Maqableh, M. (2016) The impact of emotional intelligence on job performance viathe mediating role of job satisfaction . International Journalof Business and Management, 11(2), 69–91 . https://doi .org/10 .5539/ijbm .v11n2p69.
Venkatachatam, Replication stress-induced endogenous DNA damage drives cellular senescence induced by a sub-lethal oxidative stress, Nucleic Acids Research, Volume 45, Issue 18, 13 October 2017, Pages 10564–1,0582.
Wijaya,“Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Cv Bukit Sanomas”,Agora Vol. 6, No. 2 (2018)
Wirawan, Ketut Edy, I. Wayan Bagia, and Gede Putu Agus Jana Susila. "Pengaruh tingkat pendidikan dan pengalaman kerja terhadap kinerja karyawan." Bisma: Jurnal Manajemen 5.1 (2019): 60-67.
Wu et al. (2017, Investigating the relationship between communication-conflict interaction and project success among construction project teams, International Journal of Project Management 35 (2017) 1466–1482
Yani, Ari Soeti, and Ayu Istiqomah. "Pengaruh kecerdasan intelektual dan kecerdasan emosional terhadap kinerja karyawan dengan profesionalisme sebagai variabel intervening (Studi empiris terhadap PT. JNE Service Center Utara 1)." (2016).
Yani & Istiqomah, "Perbandingan Full Costing dan Variable Costing terhadap HPP serta Perhitungan Titik Impas UKM Tempe Papan Mas", Jurnal Mahasiswa Bina Insani, 2016.
Yoke, LB, and SA Panatik. 2016. The Mediatory Role of Job Satisfaction between Emotional Intelligence and Job Performance. International Business Management. 10 (6): 806–12.
Yurista, D., Bakar, A., & Mirza, M. (2018). Hubungan Antara Kecerdasan Emosi Dengan Stres Kerja Pada Perawat. Journal Psikogenesis, 5(1), 42–46.
https://doi.org/10.24854/jps.v5i1.495.
Akbar, “Pengaruh Kepuasan Kerjaterhadap Komitmen Organisasional Dan Kinerja Karyawan, (Studi pada Karyawan Tetap PG Kebon Agung Malang)”,Jurnal Administrasi Bisnis (JAB)|Vol. 38 No.2 September 2016.
Alferaih (2017), ”Conceptual model for measuringSaudi banking managers’ job performance based on their emotional intelligence (EI)”, International Journal of Organizational Analysis Vol. 25 No. 1, 2017 pp. 123-145 © Emerald Publishing Limited 1934-8835 DOI 10.1108/IJOA-10-2014-0807
Arda, Mutia. "Pengaruh kepuasan kerja dan disiplin kerja terhadap kinerja karyawan pada Bank Rakyat Indonesia cabang Putri Hijau Medan." Jurnal ilmiah manajemen dan bisnis 18.1 (2017): 45-60.
Baharuddin et al.,“Innovative Work Behaviour Of School Teachers: Aconceptual Framework”, Ijaedu- International E-Journal of Advances in Education, Vol. V, Issue 14, August, 2019.
Bemana et al. "The Effect of Job Stress on Turnover Intention through Job Satisfaction of Government Commercial Bank Employees". KnE Social Sciences pada tahun 2018.
Devonish, D. (2016). Emotional Intelligence and Job Performance: The Role of Psychological Well-Being. International Journal of Workplace Health Management, 9(4), 428442
Dhani & Sharma, “Effect of Emotional Intelligence on Job Performance of IT employees: A gender study”,877-0509 © 2017 The Authors. Published by Elsevier B.V.Peer-review under responsibility of the scientific committee of the 5th International Conference on Information Technology andQuantitative Management, ITQM 2017.
Fazal & Haleem, “On the relationship between emotional intelligence and jobsatisfaction”, Middle East Journal Of Business - Volume 13, Issue 2 April 2018.
Ghozali, Partial Least Squares_: Konsep, Teknik dan Aplikasi Menggunakan Smart PLS 3.0, Edisi 2. Universitas Diponegoro, 2015.
Goleman, Daniel. "Emotional intelligence: Issues in paradigm building." The emotionally intelligent workplace 13 (2001): 26.
Hamid,”Emotional intelligence and job performance: the role of psychological well-being”, International Journal of Workplace Health Management ISSN: 1753-8351, Article publication date: 7 November 2016.
Indriyani & Utami, ”Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritualterhadap Kinerja Karyawan, (Studi Pada Karyawan Pt Industri Kereta Api (Persero) Madiun – Jawa Timur”,Jurnal Administrasi Bisnis (JAB)|Vol. 59 No. 1 Juni 2018|.
Indriyani,"Pengaruh Kecerdasan Emosional terhadap Kepuasan Kerja dan Kinerja Karyawan": Universitas Negeri Surabaya: 2018
Ivan Vratskikh & Raed Masadeh & Musa Al-Lozi & Mahmoud Maqableh, 2016. "The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(2), pages 1-69, January.
Jayasinghe & Mendis ,” Stress and Job performance: A study on banking sector of Northern region of Sri Lanka”,International Journal of Research Publications Volume 1 – Issue. 1, September 2017
Judge, Timothy A., and Robbins, Stephen P. Essentials of organizational behavior. Pearson Education (us), 2017.
Kahtani, N. (2018). The impact of demographical variables on HRM practices in Saudi Telecom Company: An empirical exploration. Management Science Letters, 8(3), 131-138.
Karambut, C., Makapedua, J. T. S., Sundah, D. I. E., &Rumimper, G. J. S. N. (2023). Pengaruh Kecerdasan Intelektual Dan Kecerdasan Emosional Terhadap Kinerja Karyawan. JURNAL EKOMAKS Jurnal Ilmu Ekonomi Manajemen dan Akuntansi, 12(2), 283-289.
Kumari et al., (2016), Concomitant Production of Lipids and Carotenoids in Rhodosporidiumtoruloides under Osmotic Stress Using Response Surface Methodology, Original Research articleFront. Microbiol., 25 October 2016.
Moaz & Suhail, 2018 "Implications of Psychological Morbidity on Physical Health and Behavior of Adolescents in Aligarh, India" – diterbitkan dalam Journal of Pediatrics Review oleh Mazandaran University of Medical Sciences pada bulanJuli 2018.
Mamangkey, Lorenso AG, Bernhard Tewal, and Irvan Trang. "Pengaruh kecerdasan intelektual (IQ), kecerdasan emosional (EQ), dan kecerdasan sosial (SQ) terhadap kinerja karyawan kantor wilayah bank brimanado." Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi 6.4 (2018).
Mangkunegara, A.P,. (2017) Manajemen sumber daya perusahaan, Cetakan Kesebelas, Bandung : PT RemajaRosdakarya Offset.
Massie, “PengaruhStresKerjaTerhadapKinerjaKaryawan Pada Kantor Pengelola IT Center Manado”,Vol. 6 No. 002 (2018): Jurnal Administrasi Bisnis.
Mohamad & Jais, (2018) Information Communication Technology, Human Capitaland Economic Growth In Malaysia: An Empirical Analysis, The Turkish Online Journal Of Design, Art And Communication – TOJDACISSN: 2146-5193, September 2018 Special Edition,P.1415-1419,
Nahar, K., Bhuyan, M. B., Mahmud, J. A., Baluska, F., & Fujita, M. (2018). Nitric oxide-induced salt stress tolerance in plants: ROS metabolism, signaling, and molecular interactions. Plant Biotechnology Reports, 12, 77-92.
Nazir,“Capacity Building Boost Employee Performance In Banking sector Of Pakistan” International Journal of Public Administration and Management Research (IJPAMR), Vol. 2, No 3, August, 2014.
Nikolau et al. (2022),"Job Satisfaction, Work Stress, and Turnover Intentions among Rural Health Workers: A Cross-Sectional Study",BMC Family Practice,2022.
Nurliani, Hadi Sunaryo, and Afi Rachmat Slamet. "Pengaruh Kecerdasan Intelektual, Kecerdasan Emosional, dan Kecerdasan Spiritual Terhadap KinerjaKaryawan (Pada Karyawan Non Medis Rumah Sakit Islam Malang UNISMA)." E-JRM: ElektronikJurnalRisetManajemen 8.8 (2019).
Octavianti, Santi, and Rahmah Hamni. "Pengaruh kepuasan kerja dan beban kerja terhadap kinerja karyawan pada PT Inkabiz Indonesia." Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan 5.3 (2022): 1490-1496.
Prastiwi, L. E. (2019). Pengaruh stress kerja terhadap kepuasan kerja dengan kecerdasan emosional sebagai variabel moderasi (Studi pada karyawan Galang Harkat Busana Probolinggo) (Doctoral dissertation, Universitas Brawijaya).
Ratmawati & Nugroho, "Literature reviews: McKinsey 7S model to support organizational performance" – diterbitkan dalam Technium Social Sciences Journal oleh Technium Science pada tahun 2022. Artikel ini dapat diakses melalui Econ Papers (Econ Papers).
Riaz et al., "Emotional intelligence as a predictor of decision making styles among university students" - diterbitkandalam Journal of Applied Environmental and Biological Sciences (JAEBS) pada tahun 2016 oleh TextRoad Publication.
Rosita, Titik, and Tri Yuniati. "Pengaruh kepuasan kerja terhadap kinerja karyawan dengan komitmen organisasional sebagai variabel intervening." JurnalIlmu Dan RisetManajemen (JIRM) 5.1 (2016).
Solimun, Fernandes & Nurjannah, 2017 ,“The mediating effect of work motivation on the influence of job design and organizational culture against HR performance”, Journal of Management Development Issue (s) available: 354 – From Volume: 1 Issue: 1, to Volume: 43 Issue: 4
Sugiyono. (2016). Metode Penelitian Adminitrasi Dilengkapi dengan Metode R & D. Bandung: Alpabeta.
Vratskikh, I ., Masa’deh, R ., Al-Lozi, M ., & Maqableh, M. (2016) The impact of emotional intelligence on job performance viathe mediating role of job satisfaction . International Journalof Business and Management, 11(2), 69–91 . https://doi .org/10 .5539/ijbm .v11n2p69.
Venkatachatam, Replication stress-induced endogenous DNA damage drives cellular senescence induced by a sub-lethal oxidative stress, Nucleic Acids Research, Volume 45, Issue 18, 13 October 2017, Pages 10564–1,0582.
Wijaya,“Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Cv Bukit Sanomas”,Agora Vol. 6, No. 2 (2018)
Wirawan, Ketut Edy, I. Wayan Bagia, and Gede Putu Agus Jana Susila. "Pengaruh tingkat pendidikan dan pengalaman kerja terhadap kinerja karyawan." Bisma: Jurnal Manajemen 5.1 (2019): 60-67.
Wu et al. (2017, Investigating the relationship between communication-conflict interaction and project success among construction project teams, International Journal of Project Management 35 (2017) 1466–1482
Yani, Ari Soeti, and Ayu Istiqomah. "Pengaruh kecerdasan intelektual dan kecerdasan emosional terhadap kinerja karyawan dengan profesionalisme sebagai variabel intervening (Studi empiris terhadap PT. JNE Service Center Utara 1)." (2016).
Yani & Istiqomah, "Perbandingan Full Costing dan Variable Costing terhadap HPP serta Perhitungan Titik Impas UKM Tempe Papan Mas", Jurnal Mahasiswa Bina Insani, 2016.
Yoke, LB, and SA Panatik. 2016. The Mediatory Role of Job Satisfaction between Emotional Intelligence and Job Performance. International Business Management. 10 (6): 806–12.
Yurista, D., Bakar, A., & Mirza, M. (2018). Hubungan Antara Kecerdasan Emosi Dengan Stres Kerja Pada Perawat. Journal Psikogenesis, 5(1), 42–46.
https://doi.org/10.24854/jps.v5i1.495.
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Published
2024-09-29
How to Cite
Kirono, L. P., & Anwar, M. (2024). Analisis Pengaruh Kecerdasan Emosional Terhadap Kinerja Karyawan Melalui Kepuasan Kerja dan Stres Kerja Pada Bank Mandiri Regional VIII Surabaya. Jurnal Manajerial, 11(03), 495–517. https://doi.org/10.30587/jurnalmanajerial.v11i03.8124
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