Improving Rapport Building skills and Active Listening for 'Aisyiyah Sakinah Family Consultation Information Bureau (BIKKSA) Gresik Volunteers

Abstract

The 'Aisyiyah Sakinah Family Consultation Information Bureau (BIKKSA) is one of the bureaus of the Regional Leadership of Aisyiyah Gresik. which has the task of identifying and recognizing individuals who are experiencing family problems; encouraging and motivating individuals to express their problems openly, and encouraging individuals to consult their problems to find solutions. The problem is, the members of this bureau consist of volunteers who have heterogeneous educational backgrounds. Therefore, it is necessary to hold training to improve basic counseling skills, namely building rapport and active listening. The method used in the training was Participatory Action Research (PAR). This training was attended by 26 people from 14 sub-districts on June 26, 2022, in Gresik Regency. The results obtained were that there was an increase in the skills of BIKKSA volunteers after attending the training. This training concludes that this training can improve the skills of building rapport and active listening. The suggestion of this training is the need for further training.