HANIF, Muhammad Rakha Miftahhul; FATHUROHMAN, Fathurohman; WATHONI, Akda Zahrotul. Analisis Kepuasan Pelanggan Terhadap Pelayanan Kinerja Citygas dengan Metode Servqual Customer Satisfaction Index dan Importance Performance Analysis. Matrik : Jurnal Manajemen dan Teknik Industri Produksi, [S. l.], v. 25, n. 1, p. 79–92, 2024. DOI: 10.30587/matrik.v25i1.8179. Disponível em: https://journal.umg.ac.id/index.php/matriks/article/view/8179. Acesso em: 3 jun. 2025.