HIDAYAT, Rachmad.
 KESENJANGAN KUALITAS PELAYANAN DAN KEPUASAN NASABAH PERBANKAN.
<strong>Matrik : Jurnal Manajemen dan Teknik Industri Produksi</strong>, [S.l.], v. 9, n. 1, p. 49-58, sep. 2018.
ISSN 2621-8933.
Available at: &lt;<a href="https://journal.umg.ac.id/index.php/matriks/article/view/482" target="_new">https://journal.umg.ac.id/index.php/matriks/article/view/482</a>&gt;. Date accessed: 18 may 2024.
doi: <a href="http://dx.doi.org/10.30587/matrik.v9i1.482">http://dx.doi.org/10.30587/matrik.v9i1.482</a>.