ARIFIN, ZAINAL. “PENANGANAN KELUHAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEMEN GRESIK”. Jurnal Manajerial 1, no. 2 (January 2, 2018): 142–150. Accessed May 22, 2025. https://journal.umg.ac.id/index.php/manajerial/article/view/196.