Ardana, Feri, and Gatot Sudjono. “Analisis Pengelolaan Kinerja Organisasi Berbasis Balanced Scorecard Pada Kpp Madya Malang”. Jurnal Manajerial 7, no. 2 (July 16, 2020): 141–154. Accessed June 4, 2025. https://journal.umg.ac.id/index.php/manajerial/article/view/1463.