PENGARUH PELATIHAN SERVICE EXCELLENT DAN SISTEM INFORMASI MANAJEMEN TERHADAP KINERJA KARYAWAN DI LABORATORIUM PARAHITA DIAGNOSTIC CENTER SURABAYA

Abstract

This study aims to determine the effect of excellent service training and management information systems on employee performance at the Surabaya Parahita Diagnostic Center Laboratory. By using a sample of 32 respondents, the type of data used is primary data. This study examines two independent variables, namely excellent service training and management information systems that affect the dependent variable, namely employee performance. Testing is done using multiple linear regression. The results showed that simultaneous training of excellent service has a significant effect on employee performance, management information systems have a significant effect on employee performance, and partially training in excellent service and management information systems have a significant effect on employee performance.