Pengaruh Kompensasi Nonfinansial Terhadap Kinerja Tenaga Kesehatan: Apakah Motivasi dan Kepuasan Kerja Berperan Sebagai Mediator?
DOI:
https://doi.org/10.30587/jurnalmanajerial.v12i03.10232Keywords:
non-financial compensation, motivation, job satisfaction, performanceAbstract
Background – The high workload and complexity in Community Health Centres (Puskesmas) reduce motivation and job satisfaction, ultimately affecting health worker performance. Non-financial compensation, such as recognition, appreciation, career development, and a supportive environment, are key factors that can boost motivation and job satisfaction, offering an alternative strategy to improve performance.
Aim – Analysing the effect of non-financial compensation on the performance of Puskesmas health workers, and testing the role of motivation and job satisfaction as mediating variables.
Design / methodology / approach – This quantitative study used a survey of 204 health workers (general practitioners, dentists, nurses, and midwives with ≥1 year of service) from 15 Puskesmas in Surabaya, selected through purposive sampling. Data were collected using a 5-point Likert scale questionnaire and analysed with Structural Equation Modelling (SEM) via Smart-PLS 4.0.
Results and Discussion – The results of data analysis shows that non-financial compensation has a significant positive effect on performance, motivation, and job satisfaction, motivation has a significant positive effect on performance, and job satisfaction has an insignificant effect on performance. The mediation test shows that motivation significantly mediates the effect of non-financial compensation on performance, while job satisfaction does not mediate the effect of non-financial compensation on performance.
Conclusion - Non-financial compensation has a direct effect on performance and an indirect effect through the intermediary of motivation, but job satisfaction is unable to mediate the relationship.
Research implication – This study provides a practical contribution for Puskesmas management in designing effective non-financial policy innovations that have a direct impact on health worker performance.
Research Limitations – The sample was limited to health workers in 15 Puskesmas, so the results are not fully generalisable.
References
Agustiar, & Hazriyanto. (2024). Analysis of Motivation, Job Satisfaction and Employee Performance. Jurnal Cafetaria, 5(1), 1–8. https://doi.org/10.51742/akuntansi.v5i1
Aman-Ullah, Attia Aziz, Azelin Ibrahim, Hadziroh Mehmood, Waqas Aman-Ullah, Attiqa (2023). The Role of Compensation in Shaping Employee’s Behaviour: A Mediation Study through Job Satisfaction during the Covid-19 Pandemic, 30 Revista de Gestao 221 (2023). https://doi.org/10.1108/REGE-04-2021-0068
Anggraeni, L. A. (2021). Faktor Intrinsik dan Ekstrinsik Dimoderasi Motivasi Kerja Terhadap Kinerja Guru. Manajerial, 8(02), 118. https://doi.org/10.30587/manajerial.v8i02.2324
Darwin, M., & Umam, K. (2020). Analisis Indirect Effect pada Structural Equation Modeling. Nucleus, 1(2), 50–57. https://doi.org/10.37010/nuc.v1i2.160
Erbasi, A., & Arat, T. (2012). The Effect of Financial and Non-financial Incentives on Job Satisfaction: An Examination of Food Chain Premises in Turkey. International Business Research, 5(10), 136–145. https://doi.org/10.5539/ibr.v5n10p136
Fachiroh, D., & Suratman, A. (2023). Job Satisfaction as a Mediator of Compensation and Motivation on Employees Performance. Jkbm (Jurnal Konsep Bisnis Dan Manajemen), 10(1), 71–85. https://doi.org/10.31289/jkbm.v10i1.10556
Fatmah Bagis, Utomo Indra Kusumo, A. H. (2021). Job Satisfaction as A Mediation Variable on the Effect of Organizational Culture and Leadership Style to Organizational Commitment. International Sustainable CompetitivenessAdvantage, 1(1), 539–548. https://jurnal.stie-aas.ac.id/index.php/IJEBAR/article/view/2495%0Ahttps://jurnal.stie-
Harianja, I., & Hendra Saputro, A. (2024). Pengaruh Kepuasan Kerja, Motivasi Kerja Dan Pengembangan Karir Terhadap Kinerja Karyawan Pada Badan Penyelenggara Jaminan Sosial Ketenagakerjaan Bandung Lodaya. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 10(1), 350–360. https://doi.org/10.35870/jemsi.v10i1.1892
Jannah, M. (2022). Relationship Of Compensation With Nurse Performance In Medan Muhammadiyah Hospital Year 2022. Science Midwifery, 10(3), 2178–2181. https://doi.org/10.35335/midwifery.v10i3.633
Karay, B. O., & Ardiyanti, N. (2023). Pengaruh Kompensasi Dan Stres Kerja Terhadap Kinerja Dengan Motivasi Sebagai Variabel Intervening. Syntax Literate ; Jurnal Ilmiah Indonesia, 8(6), 4417–4429. https://doi.org/10.36418/syntax-literate.v8i6.12670
Koopmans, L., Ramos, P., Barrada, J., & Fernández, E. (2019). Assessing Job Performance Using Brief Self-report Scales: The Case of the Individual Work Performance Questionnaire [Evaluación del desempeño laboral mediante breves escalas de autoinforme: el caso del cuestionario de desempeño laboral individual]. Journal of Work and Organizational Psychology, 34(1), 195–205. https://scielo.isciii.es/scielo.php?script=sci_abstract&pid=S1576-59622019000300006
Lawarang, R. U., Rajak, A., Kamis, R. A., & Arilaha, M. A. (2023). Non-Financial Compensation, Job Satisfaction, and Employee Performance at PT. Rum East Great Ternate. International Journal of Accounting & Finance in Asia Pasific, 6(2), 14–27. https://doi.org/10.32535/ijafap.v6i2.1790
Mashudah, K., & Ubaidillah, H. (2024). Pengaruh Pemberian Punishment, Gaya Kepemimpinan Demokratis dan Kompensasi terhadap Motivasi Kerja Karyawan Melalui Disiplin Kerja Sebagai Variabel Intervening pada PT. East Java Match. Innovative Technologica: Methodical Research Journal, 1(4), 13. https://doi.org/10.47134/innovative.v1i4.47
Muhtazib, M., & Niartiningsih, A. (2022). The Effect of Financial and Non-Financial Compensation on Employee Performance Kentucky Fried Chicken (KFC) Pettarani Makassar. Journal of Asian Multicultural Research for Economy and Management Study, 3(1), 66–70. https://doi.org/10.47616/jamrems.v3i1.248
Nurjaya, N., & Rizal, A. S. (2023). Kompensasi dan Kepuasan Kerja dalam Meningkatkan Motivasi Kerja Guru. Jurnal Educatio FKIP UNMA, 9(2), 523–533. https://doi.org/10.31949/educatio.v9i2.4616
Pangestu, W., & Masman, R. R. (2023). Pengaruh Kompensasi terhadap Kinerja Karyawan PT Maxiar Indosurya yang Dimediasi oleh Motivasi Kerja. Jurnal Manajerial Dan Kewirausahaan, 5(3), 790–796. https://doi.org/10.24912/jmk.v5i3.25448
Pardomuan Robinson, S., Ade Marsinta, A., Maya, O., Ranti, N., Liana, W., & Ikram, M. (2024). Pardomuan Robinson Sihombing, SST, M.Stat., Ade Marsinta Arsani, SST, MPMA, ME Maya Oktaviani, S.Pd., M.Pd., Ranti Nugraheni, S.Si., M.Ak. Dr. Lianna Wijaya, A.Md., S.E., M.M.S.I., Dr. Ikram Muhammad, S. Pd., M. Si.
Prasetya, G. H., & Hendarto, R. T. (2024). Pengaruh Gaya Kepemimpinan Dan Kompensasi Terhadap Kinerja Karyawan Melalui Motivasi Kerja Sebagai Variable Intervening Pada Pt. Karunia Jaya Global. Jurnal Manajemen, 9(2), 20–30. https://doi.org/10.54964/manajemen.v9i2.424
Putri, A. A., & Nawatmi, S. (2024). Pengaruh Kepuasan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Pt. Darya Varia Laboratoria Tbk - Semarang. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(1), 1225–1236. https://doi.org/10.31955/mea.v8i1.3839
Riatmaja, D. S., & Wibawanto, S. (2022). The Effect of Financial Compensation and Non-Financial Compensation on Employee Performance with Motivation as an Intervening Variable in Yogyakarta Startup Companies. Fokus Bisnis Media Pengkajian Manajemen Dan Akuntansi, 21(1), 124–131. https://doi.org/10.32639/fokbis.v21i1.99
Rina Sambuaga, F., & Aprilia, S. (2023). The influence of extrinsic motivation and job satisfaction on employee performance with work discipline as an intervening variable. Ijafibs, 11(2), 214–222. www.ijafibs.pelnus.ac.id
Risanda Regitasari, Tatik Suryani (2023). Jurnal ilmiah global education. Jurnal Ilmiah Global Education, 4(1), 176–184. ejournal.nusantaraglobal.ac.id/index.php/jige
Samadara, M., Latuihamalo, J., & Lewaherilla, N. C. (n.d.). SEBAGAI VARIABEL MEDIASI ( Studi pada PT . Bank Artha Graha Cabang Ambon ). 05(02), 71–84.
Setyorini, W., & Hwihanus. (2024). Assessing the Effect of Work Ethic, Job Satisfaction, and Organizational Support on Employee Performance through Organizational Commitment at PT Menthobi Mitra Lestari Pangkalan Bun. International Journal of Science and Society, 6(2), 630–648. https://doi.org/10.54783/ijsoc.v6i2.1188
Soetjipto, B. E., & Supriyanto, A. S. (2020). http://jssidoi.org/esc/home. 8(2), 735–750.
Sugiyono, P. D. (2024). Metode penelitian kuantitatif kualitatif (M. Dr. Ir. Sutopo, S.Pd (ed.); kedua). ALFABETA, CV. www.cvalfabeta.com
Sundoro, T. (2022). Pengaruh Disiplin Kerja, Jasa Pelayanan, Motivasi Kerja Terhadap Kinerja Pegawai Di Puskesmas Bulu. Manajerial, 9(02), 186. https://doi.org/10.30587/jurnalmanajerial.v9i02.3657
Supriadi, F. (2021). Pengaruh Kompensasi Finansial dan Kompensasi Nonfinansial Terhadap Kepuasan Kerja Pegawai Negeri Sipil di Dinas Perhubungan Kabupaten Kubu Raya. Jurnal Manajemen Motivasi, 17(2), 65. https://doi.org/10.29406/jmm.v17i2.3528
Susanto, H., Purnamasari, P., & Mustaqaroh, A. (2023). Pengaruh Motivasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan Bank Central Asia KCP Cikarang. Eqien - Jurnal Ekonomi Dan Bisnis, 12(02), 206–214. https://doi.org/10.34308/eqien.v12i02.1425
Tajuddin, M., Tumirin, T., & Desembrianita, E. (2020). Budaya Organisasi, Motivasi Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Pada Rumah Sakit Semen Gresik. Manajerial, 7(2), 170. https://doi.org/10.30587/manajerial.v7i2.1497
Tremblay, M. A., Blanchard, C. M., Taylor, S., Pelletier, L. G., & Villeneuve, M. (2009). Work Extrinsic and Intrinsic Motivation scale: its value for organizational psychology research. Canadian Journal of Behavioural Science, 41(4), 213–226. https://doi.org/10.1037/a0015167
Udin, S. (2020). Analisis Impresi Kepemimpinan Partisipatif Dan Kompensasi Terhadap Kinerja Berbasis Kepuasan Kerja Karyawan. Efisiensi - Kajian Ilmu Administrasi, 17(2), 96–110. https://doi.org/10.21831/efisiensi.v17i2.31688
Wandi, D., Kahpi, H. S., Fidziah, F., & Abidin, Z. (2022). Pengaruh Kompensasi terhadap Kinerja Karyawan di Perusahaan Jasa Pengiriman di Kota Serang Indonesia. Journal of Management and Business Review, 19(1), 80–91. https://doi.org/10.34149/jmbr.v19i1.235
P-ISSN: 2354-8592 __ E-ISSN: 2621-5055 
