ARIFIN, ZAINAL.
 PENANGANAN KELUHAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEMEN GRESIK.
<strong>Jurnal Manajerial</strong>, [S.l.], v. 1, n. 2, p. 142-150, jan. 2018.
ISSN 2621-5055.
Available at: &lt;<a href="https://journal.umg.ac.id/index.php/manajerial/article/view/196" target="_new">https://journal.umg.ac.id/index.php/manajerial/article/view/196</a>&gt;. Date accessed: 05 nov. 2024.
doi: <a href="http://dx.doi.org/10.30587/jurnalmanajerial.v1i2.196">http://dx.doi.org/10.30587/jurnalmanajerial.v1i2.196</a>.