Kurniawan, Andy, Said Salim Dahda, and Moh Jufriyanto. “Analisis Kepuasaan Pelanggan Terhadap Kualitas Pelayanan My Rise Dengan Metode Service Quality Dan Improvement Gap Analysis”. JUSTI (Jurnal Sistem dan Teknik Industri) 2, no. 2 (January 31, 2022): 253–259. Accessed June 8, 2025. https://journal.umg.ac.id/index.php/justi/article/view/3666.