RACHMADANY, YAHYA.
JURNAL ANALISIS KEPUASAN PELANGGAN MENGGUNAKAN PENDEKATAN  IMPROVEMENT GAP ANALYSIS DAN CUSTOMER SATISFACTION INDEX STUDI  KASUS PADA KANTOR POS PROCESSING CENTER GRESIK.
<strong>JUSTI (Jurnal Sistem dan Teknik Industri)</strong>, [S.l.], v. 3, n. 1, p. 23-31, oct. 2022.
ISSN 2746-0835.
Available at: &lt;<a href="https://journal.umg.ac.id/index.php/justi/article/view/4526" target="_new">https://journal.umg.ac.id/index.php/justi/article/view/4526</a>&gt;. Date accessed: 04 may 2024.
doi: <a href="http://dx.doi.org/10.30587/justicb.v3i1.4526">http://dx.doi.org/10.30587/justicb.v3i1.4526</a>.