INDRIYA HIMAWAN, Abdurrahman Faris; SIDIK, Mohamad Hazeem; BIN RAZIK, Muhammad Ashlyzan; BIN MUHAMAD HASAN, Md Zaki; ROZAR, Norlinda. The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model: A Conceptual Framework. INNOVATION RESEARCH JOURNAL, [S. l.], v. 4, n. 1, p. 1–10, 2023. DOI: 10.30587/innovation.v4i1.5441. Disponível em: https://journal.umg.ac.id/index.php/innovation/article/view/5441. Acesso em: 31 may. 2025.