Indriya Himawan, Abdurrahman Faris, 		Sidik, Mohamad, 		Bin Razik, Muhammad, 		Bin Muhamad Hasan, Md, AND 		Rozar, Norlinda.
" The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model:  A Conceptual Framework" <em>INNOVATION RESEARCH JOURNAL</em> [Online], Volume 4 Number 1 (11 April 2023)