Indriya Himawan, Abdurrahman Faris, Mohamad Hazeem Sidik, Muhammad Ashlyzan Bin Razik, Md Zaki Bin Muhamad Hasan, & Norlinda Rozar.
" The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model:  A Conceptual Framework." <em>INNOVATION RESEARCH JOURNAL</em> [Online], 4.1 (2023): 1-10. Web.  2 May. 2024