Indriya Himawan, A., 		Sidik, M., 		Bin Razik, M., 		Bin Muhamad Hasan, M., & 		Rozar, N.
2023 Apr 11.  The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model:  A Conceptual Framework. INNOVATION RESEARCH JOURNAL. [Online] 4:1