INDRIYA HIMAWAN, Abdurrahman Faris et al.
 The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model:  A Conceptual Framework.
<strong>INNOVATION RESEARCH JOURNAL</strong>, [S.l.], v. 4, n. 1, p. 1-10, apr. 2023.
ISSN 2721-6675.
Available at: &lt;<a href="https://journal.umg.ac.id/index.php/innovation/article/view/5441" target="_new">https://journal.umg.ac.id/index.php/innovation/article/view/5441</a>&gt;. Date accessed: 05 nov. 2024.
doi: <a href="http://dx.doi.org/10.30587/innovation.v4i1.5441">http://dx.doi.org/10.30587/innovation.v4i1.5441</a>.