INDRIYA HIMAWAN, Abdurrahman Faris et al. The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model: A Conceptual Framework. INNOVATION RESEARCH JOURNAL, [S.l.], v. 4, n. 1, p. 1-10, apr. 2023. ISSN 2721-6675. Available at: <https://journal.umg.ac.id/index.php/innovation/article/view/5441>. Date accessed: 24 nov. 2024. doi: http://dx.doi.org/10.30587/innovation.v4i1.5441.